Customer Testimonials
Would give 0 stars if it was an option. Don't recommending bringing your car here. I brought my car in for a dashboard issue. When I dropped the car off I specifically told them that my car had recently been ceramic coated and not to touch the exterior of the car and especially not to wash it. I picked my car up when it was raining and once I got home and the car dried off, I noticed swirl and scratch marks all over the car. I looked at the invoice and it states that the car was washed. I ...
Came in with my significant other to try and see if they had a Alfa Romeo Giulia quadrifoglio and first literally no one was available. Then they took me to the Maserati side. Two employees are sitting around in their office. Then I ask. They say no I don't have one available but will have one soon. they then ask about a time frame. Then they ask me if I'm here to buy or here to test drive. I say I'm looking for an Alfa to purchase and I'm interested in test driving one. They immediately ...
Waste of time, gas & toll money!! I spoke with a "saleslady" on the phone 2 days prior to driving out to see a 2019 Ford Flex. I then spoke with Lindsay on March 30th, 2021 before I drove over an hour to see the car. I verified that it had a PANORAMIC SUNROOF, as shown in bold print online, my ONLY NON-NEGOTIABLE and that the online price was the actual price less, Doc fees, taxes and title/ plate transfer, she confirmed. I drove over an hour, paying tolls and using gas only to find out from the salesman, Chris, that ...
From the moment you enter the dealership, you fall in love with the cars and the atmosphere here. Chris Powell is the star at work here. He is definitely an asset to the Zeigler dealership. I ended up leasing a beautiful Alfa Romeo. Chris and the manager Gabe worked really hard to get me the price and the features I really wanted. Also answered my billion questions very patiently. I would say that the dealership is under great management and couldn't have asked for better experience. I think my next car might be from this dealership as well.
Chris is great!!! Came in looking around and didn’t hound or pressure me whatsoever. When i was ready, so was he! We got my Levante in no time at all!! Great job!!
We just bought our first Maserati. Very fast and friendly service. Chris helped us with making best decision ever. Very professional and friendly. They did everything they can so we can have our dream car.
Great job. Outstanding service. Great dealer. The whole process has been great. Everything was done in timely manner. Recomendation for anyone looking for a Maserati
I have a 2019 Maserati Levante with 5,100 miles on it. Yesterday (Monday), the engine light blinked a while and then became steady. I called Zeigler's service department and was told by a technician to try not to drive the car and to bring it in. That was all well and good. However, when I asked about a loaner I was told that I could not get one until September 9th--a full four weeks from now. The problem is that I am 16 miles from the dealership and need a vehicle for normal day-to-day business use. I thought this to be a ...
Nothing but issues with this dealerships service dept. They have you waiting more than 30 days to schedule an appt. I have had multiple issues just to have my car sit in my garage while I wait to bring my car I. For service. Their excuse is that their mechanics are unicorns and have had issues filling the position. So it’s better to have me wait as a customer because you need to find a unicorn. Do yourself a favor don’t by from this dealership you will have nothing but issues. Then they say I need a $5k brake ...
I came in to look at a 500X and Tommy greeted me, took me for a drive and was very helpful. Unfortunately because of my situation I couldn't end up purchasing, but I wouldn't hesitate to go back once I'm in the position to purchase. Thanks for your time and help Tommy!
Service and sales are terrible. 125k car trying to get warranty repairs. Told this is wear and tare and not a warranty issue by them. First picture is of a warreny repair of seat on my car that they told Maserati corporate looks great. Leather was falling apart they sent it to a repair shop to have them melt it with a heat gun apparently. Second picture is of my windshield falling apart that they also told maserati is normal. If this us a proper repair or normal wear on a 125k car you are better of buying a yugo. ...
I bought my Fiat 500C here four years ago and have been taking my car here to be serviced, as well. The old service manager took very good care of me, with quick appointments and either a loaner or a rental. I've been a happy customer and continued bringing my car here even after I moved to Berwyn. I called in on 2/14 to book an appointment for some maintenance, and to get my USB port fixed. The next available appointment wasn't until today... a *week and a half* later. I was shocked... I had never in four years ...
I currently lease a Maserati Ghibli from the dealership downtown on Rush St. I tried many times to work with their sales team to get me into a Levante but their sales team was uninterested in trying to help. I ended up getting a Range Rover Sport (much better quality than the Maserati product). The lease was through Chase Financial services and both Maserati and Chase advised I drop off the old lease at any Maserati dealership. I called Zeigler with all the details (including the fact that I did not buy the car from them) and had an appointment ...
I have never taken the time to write a review about anything prior to this but yesterday was just unbelievable. John Douglass must be submitting his own reviews to this site because I don't know how anyone could possibly think he's anything but rude, obnoxious and ineffective as a sales leader. How Leanne puts up with that person is amazing and how ownership puts up with him is embarrassing. I was warned by many people before going there about him but went anyway because I really wanted a Maserati and they had a good selection. Suffice it to ...
This dealership knows a thing or two about honorability and integrity. They've always answered my questions and have been transparent in the process. They never pressured me and was always available to assist me. I purchased a GranTurismo from these guys and would recommend others to do the same.
I was looking for a Maserati GT MC Centennial online and I found Zeigler Maserati of Schaumburg's website. I submitted an inquiry through their contact form and within 30 minutes I was speaking with the Sales Manager, John Douglass, the most passionate and honest individual I've ever spoken to in the industry. Mr. Douglass was incredibly helpful, patient, and instrumental in the purchase of our car. I will definitely be purchasing our next Maserati from Zeigler Maserati of Schaumburg. Leanne Van Gronigen, the Business Development Director, was also a joy to work with. She was very helpful in the ...
I worked with Chris Shah at Zeigler Alfa Romeo of Schaumburg. Chris and the team at Zeigler made a perfect transaction, almost all done through text. More impressive is that I live several states away. They made sure the car delivered to me safely and timely. Great to work with Chris. Look him up, give him your business.
Awful experience. We wanted an Abarth and came down the first day there had been no snow or ice since this Chicago winter began. After waiting 20 minutes for anyone to pay attention to us, we spoke to a saleman. He flat out refused to give us a test drive telling us he liked to 'qualify' buyers since this was a 'track car'. I asked if I should go home and come back in the 911 if the luxury Audi we'd arrived in wasn't enough and he said yes - we had to. We finally spoken to a bored / disinterested ...
I was interested in one specific 500L, a Mocha Latte Lounge with sunroof. I communicated both online and on the phone with the dealer over 2 days. I received a quote for one specific stock number 500L, and made it clear on more than one occasion that I was only making the 90 minute drive to the dealer to purchase that specific 500L. I was assured it was still available. That was a lie. Upon driving to the dealer, I found out that car had been sold more than 2 days before. I was mislead through the entire process. I will never spend ...
